Answers to what clinic owners ask before they decide

Yes. Facebook lead form and website enquiries arrive in the Leads list automatically. Reception adds phone, WhatsApp and walk-in enquiries to the same list, calls each one, logs the call and books the visit. When the enquiry books, it becomes a registered patient, so you can see which enquiries turned into patients and from which source.

The Receptionist Dashboard shows registration, doctor assignment, appointments and their statuses, medicine tracking and payments. Every payment is taken against a visit, by cash, UPI or card. Reception works the whole morning rush from one screen instead of a register, a phone and a notebook.

The Doctor Dashboard shows today's patient list, the full case history, past prescriptions, medication and follow-up dates. The doctor sets the next follow-up during the consultation and can reschedule. Patients who missed their visit appear the same day on the Doctor Dashboard and on reception's screen, so reception can call them back.

The doctor records the next follow-up date at the consultation. A WhatsApp reminder goes to the patient before that date. If the patient does not come, they appear on the missed-visit list the same day. The owner sees Revisit Rate by branch, doctor and scheme.

The Owner Dashboard shows new and follow-up patients by branch, doctor and city, and today's collections by payment mode. MIS Reports add repeat patients, patients by scheme, disease and appointment status, and payments by mode, with filters and export for your accountant.

Each scheme is set up once in the Scheme Master with its name, duration and amount. It is assigned to a patient while adding the patient log, and the end date is calculated from the duration. Every patient log then shows the scheme history: start and end dates, total amount, amount collected and amount remaining. Once assigned, scheme details cannot be edited. WhatsApp follow-ups go out on the scheme's schedule.

Appointment reminders, digital prescriptions, follow-up notices, scheme follow-ups and payment receipts. Messages go from your clinic's own business number, verified on the official WhatsApp Business API, so patients see your clinic's name, not a receptionist's personal phone. WhatsApp message charges are billed at cost, with no markup from us. Patients get the message in the app they already read.

The AI Assistant is available as an add-on, set up on request. It lets staff ask questions in plain language, such as "Show me today's follow-up patients", and get the list. It does not diagnose or prescribe. It can also sit on top of software your clinic already uses, if you prefer to keep that software.

Yes. All branches share one patient record. When a Kothrud patient walks into Wakad, the Wakad doctor opens the same file, with the last prescription, and carries on. Nobody phones the other branch. Access is set per role and per branch, so you decide who sees other branches' patients, and the audit trail shows who opened the file.

No. Your one-time fee is sized to the branches you run today. Adding a branch later is a configuration step done by our team, quoted in writing as a one-time addition, with no per-branch fee after that.

It is the best time. Setting up one patient record, one set of lead sources and one owner view before the second branch opens is easier than merging two registers later. We go live at the first branch, then add the new one when it opens.

Yes. The Owner Dashboard runs on the Android app and on the web. You see new and follow-up patients, collections by payment mode and missed visits for each branch, or all branches together, without calling anyone. Many owners check it before the first consultation.

A one-time fee, then an annual AMC plus server cost from year two. The one-time fee covers RevisitPlus configured to your clinic, plus implementation and adoption run by a dedicated project coordinator from Accucia. It is sized to your branches, doctors and workflows. There is no per-user, per-doctor or per-branch fee. The exact figures come in a written proposal after the Patient Journey Review.

Because the price depends on your branches, doctors and the workflows your clinic needs, and a number on a website without that context misleads more than it helps. After a 30-minute review we send a written proposal with every figure. You owe nothing for the review.

The AMC covers support, software updates and changes within your configuration. It starts in year two, because the first year is covered by the one-time fee. Hosting is not inside the AMC: your clinic's dedicated server is billed by Accucia at cost, as a separate line, from year two. Both amounts are stated in your proposal.

Hosting stops and your clinic receives a full handover of its data: a full database dump plus Excel and PDF exports. There is no exit fee. The handover terms are written into your proposal before you sign.

An advance to start, with the balance on milestones agreed in the proposal. The proposal reaches you within a week of the review and stays valid for 30 days.

No. There is no per-doctor or per-user fee. Hiring a doctor or a receptionist means adding a login, not adding a fee. Your cost does not rise each time the clinic grows its staff, even as you open branches.

WhatsApp charges per message through the Business API. Those charges are billed to you at cost, without markup, so you pay for what your clinic actually sends. The proposal explains how message credits are topped up and how you see your usage.

No. Instead, the Patient Journey Review shows the system running live with your own branch names and the exact point where your clinic loses patients. It takes 30 minutes, costs nothing, and gives you more to judge by than a blank trial account.

It depends on branches and workflows, and your proposal states the plan. RevisitPlus is a working product, so we configure it rather than build it. A dedicated project coordinator from Accucia runs the setup and adoption from start to go-live. We go live one branch at a time: reception first, then doctors, then the owner's reports.

Your branches, doctors, treatment schemes, lead sources, lead statuses and appointment statuses, so the screens use your clinic's own words. We configure RevisitPlus to how your desk already works. Fit the software to the clinic, not the clinic to the software.

Old records are added by doctors during normal consultations, as each patient returns. That is how Dr. Tathed's team did it. There is no separate data-entry project and no week where the clinic stops. Records from existing software can be discussed at the review.

Each role is trained on its own dashboard: reception on registration, appointments and payments, doctors on case history and follow-ups, the owner on reports. Training happens at your branch or on a call, and Pune and Mumbai clinics can have it in person. Each branch is trained before it goes live.

Yes. The same Pune team keeps changing it as your clinic asks. Dr. Pratik Jain of Dr. Tathed's put it this way: "They have always been very cooperative with our changes, and they have customised it as per our liking."

Your clinic does. RevisitPlus and Accucia process it on your behalf to run the software. You can export it at any time in Excel or PDF, or as a full database dump. It is never sold, and it is shared only with the services that run the software, such as your server's hosting provider and WhatsApp delivery.

On your clinic's own dedicated server, which holds all its data and is set up and managed by Accucia. It is in India by default, and the region can be chosen per clinic. Data is encrypted in transit and at rest, with daily automated backups. Your clinic does not manage servers or hard disks.

Only the roles and branches you allow. Reception sees what reception needs, doctors see case history and prescriptions, and staff can be limited to their own branch's patients and reports. The owner and chosen managers see all branches. An audit trail records who opened or changed each patient file, and when. Roles are set at onboarding and can be changed by the owner.

Under the DPDP Act 2023, your clinic is the data fiduciary and Accucia processes data on its behalf. RevisitPlus supports consent notices and patient deletion requests. This is not legal advice, so confirm your clinic's obligations with your own adviser.

No. Your clinic's patient data is not used to train AI models, ours or anyone else's. If you use the AI Assistant add-on, it reads your data only to answer your staff's questions inside your own account. Nothing from those questions is kept for training.

Write to services@accucia.com or call +91 888 383 2222, answered by the Pune team that built RevisitPlus. Support is covered by the one-time fee in the first year and by the AMC after that. You speak to people who know your branches, schemes and configuration, not a call centre reading a script. Change requests go to the same team.

Standard support hours are 9 am to 8 pm IST, Monday to Saturday. Problems that stop a branch from working are handled first, ahead of change requests and questions. Your proposal names the people you call, so you are not left searching for a number on a busy morning.

For Pune and Mumbai clinics, yes: for the Patient Journey Review, for training and when a visit fixes something faster than a call. Clinics elsewhere are served by video call and screen share, with the same team and the same support.

A web dashboard that opens in any modern browser on a desktop, laptop or tablet, and an Android app for the owner, doctors, reception and the practice manager. Reception usually works on the desktop at the counter and can also register and take payment on the app. The app is installed for your clinic's team at go-live. Nothing needs installing on clinic computers.

Not yet. Today RevisitPlus runs on a web dashboard and an Android app. iOS follows as customers need it. Owners with an iPhone can use the web dashboard in the phone's browser in the meantime, with the same reports and branch view.

RevisitPlus is cloud software, so it needs an internet connection. Keep a mobile hotspot at the counter as a backup. Your data stays safe on the server through any outage, and work continues as soon as the connection returns, from any device.