AMC and Refund Terms
Effective from: 5 October 2026 · Last updated: 5 October 2026 · Version: 1.0
Year 1 is covered by your one-time fee. From year 2 you pay an annual AMC for support, updates and changes, plus your dedicated server cost at actual cost. If you do not renew, hosting stops and we hand over all your data. Advances are refundable in full only if we have not started work. These terms form part of the RevisitPlus Terms and Conditions.
1. Year 1: covered by the one-time fee
From the go-live of your first branch, the one-time fee covers twelve months of:
- support from the Pune team, 9 am to 8 pm IST, Monday to Saturday
- defect fixes and product updates
- changes within your configuration, such as new appointment statuses, schemes, lead sources, report filters and user roles
- your dedicated server, hosting and daily backups
2. From year 2: AMC plus server cost
The AMC is an annual fee stated in your proposal. It covers:
| Included | Not included (quoted separately) |
|---|---|
| Support by phone, WhatsApp and email, 9 am to 8 pm IST, Monday to Saturday | New modules or features built only for your clinic |
| Problems that stop a branch from working handled first, ahead of all other requests | Adding branches or users beyond your proposal |
| Defect fixes | Data migration from other systems after go-live |
| Product updates and security patches | On-site visits outside Pune and Mumbai |
| Changes within your configuration | Retraining for new staff beyond two sessions a year |
| Monitoring, backups and server administration | Third-party charges (WhatsApp messages, payment gateway fees) |
Server cost is billed by Accucia at actual cost, as a separate line on the same annual invoice. If the provider changes its prices, we pass the change on at cost and show you the provider's rate.
WhatsApp message charges levied by Meta or its partners are billed at cost, monthly or as prepaid credit, as stated in your proposal.
3. Renewal
- We send the renewal invoice 30 days before each anniversary of go-live.
- Payment is due by the anniversary date.
- If payment has not reached us by the anniversary date, a 15-day grace period applies, during which everything keeps working and we remind you.
- The AMC rate for renewals is stated in your proposal. Any change is notified at least 60 days before the renewal it applies to.
4. If the AMC is not renewed
Because your clinic runs on a dedicated server that Accucia manages, the server cannot keep running without an active AMC and server arrangement.
- At the end of the 15-day grace period, support, updates and changes stop.
- Within 15 working days after that, we hand over a full copy of your data: a complete database dump, plus Excel exports of patients, appointments, follow-ups, payments and leads, and PDF copies of prescriptions and receipts. We send it through a secure, password-protected transfer to the email named in your proposal.
- Hosting stops once you confirm receipt, or 30 days after we send the handover, whichever is earlier.
- We delete your data from the server and backups within 30 days after hosting stops, and confirm deletion to you in writing, unless the law requires us to keep any part of it, in which case we tell you what we kept and why.
You can renew within the grace period without any reinstatement charge. After hosting stops, restarting the service is quoted as a new set-up.
5. Refunds
| Payment | When it is refundable |
|---|---|
| Advance on the one-time fee | In full, if you cancel in writing before configuration work has started. Once configuration has started, the advance covers work done and is not refundable. |
| Milestone payments | Not refundable for milestones already completed and accepted. If we cannot deliver a milestone that you have paid for in advance, we refund that milestone in full. |
| If Accucia cannot proceed | If we end the agreement for reasons that are not your fault, we refund all amounts paid for work not yet delivered, and any AMC for the unused part of the year, pro rata. |
| AMC | Not refundable once the AMC year has started, except as stated in the row above. |
| Server cost | Not refundable once the server period has started, as the provider charges us in advance. |
| WhatsApp credits | Unused prepaid credits are refunded at the end of the agreement, less any charge the provider makes for the refund. Used credits are not refundable. |
Approved refunds are paid within 15 working days, to the bank account or payment method the payment came from. GST on refunded amounts is adjusted through a credit note under the GST law.
6. Service standards
| Request type | Our response |
|---|---|
| A branch cannot work (login, registration or payment blocked) | Acknowledged within 1 hour during support hours, worked on until fixed |
| A feature is not working as expected | Acknowledged the same working day, fix scheduled with a date |
| Change within configuration | Acknowledged the same working day, delivered on an agreed date |
| Question or training request | Answered within 1 working day |
Planned maintenance is done outside clinic hours where possible, with at least 24 hours' notice on WhatsApp.
7. Contact
AMC, billing and refund questions: services@accucia.com or +91 888 383 2222, 9 am to 8 pm IST, Monday to Saturday. Complaints can also go to the Grievance Officer named in the Terms and Conditions.
These AMC and Refund Terms are part of the RevisitPlus Terms and Conditions. Where your signed proposal says something different, the proposal applies.
Last reviewed: 5 Oct 2026 by the RevisitPlus team