Case study · Homeopathy · Pune
How a three-branch homeopathy practice in Pune stopped phoning branches for prescriptions
Dr. Tathed's Homeopathy And Healing Center is a Pune homeopathy practice running for almost three decades, with three branches. Accucia built the system that became RevisitPlus inside this practice. Today one patient record serves all three branches, so a doctor at any branch sees the last prescription without a phone call, and the owner sees every branch on the web and Android.
At a glance
| Practice | Dr. Tathed's Homeopathy And Healing Center. Founder Dr. Girish Tathed. Chief Homoeopath Dr. Pratik Jain |
|---|---|
| Running for | Almost three decades |
| Branches | Three |
| City | Pune |
| Treats | Chronic conditions including alopecia areata, childhood asthma, anxiety, nephrotic syndrome and hair loss. Online consultations. Treatment schemes |
| Modules | Leads, Receptionist Dashboard, Doctor Dashboard, Owner Dashboard, MIS Reports, WhatsApp Reminders, One Patient Record Across Branches |
| Runs on | Web dashboard and Android app |
| Go-live approach | Configured around the practice's branches, doctors and schemes. Old records added by doctors during normal consultations. Changes made as the team asked |
The practice
Dr. Girish Tathed founded the practice almost three decades ago. Today it runs three branches in Pune, with Dr. Pratik Jain as Chief Homoeopath. Much of its work is chronic care: alopecia areata, childhood asthma, anxiety, nephrotic syndrome, hair loss. That kind of treatment is measured in months, not visits. A patient may see the practice every few weeks for a long stretch, sometimes at more than one branch.
The practice also offers online consultations and runs treatment schemes, where a patient signs up for a defined course of care. Each of those adds something to track: who is on which scheme, when the next visit is due, what was prescribed last time and where.
Patients choose the branch that suits their day, often because it is nearer the office. For the patient, it is one practice. For a long time, the records did not behave that way.
Before: the five leaks, as they showed up here
Every growing clinic has the same five gaps between steps. This is how they looked at Dr. Tathed's before the system went in.
The branch leak.
A patient walked into a branch other than the one holding the file. To prescribe, the doctor needed the last prescription. So someone called the other branch and waited while it was found.
The enquiry leak.
Enquiries came in from Facebook and from the practice's website, alongside phone calls and walk-ins. They lived in different places. There was no single list to call back from, and no easy way to see which enquiries became patients.
The follow-up leak.
In chronic care the follow-up is the treatment. With records split by branch, a patient who missed a due visit at one branch was easy to lose sight of, especially if they later appeared at another.
The counter leak.
Payments came in by cash, UPI and card at three counters. Receipts and day-end totals were put together branch by branch.
The visibility leak.
Treatment schemes were tracked by hand. Seeing the whole practice, across three branches and several doctors, meant asking each team and putting the answers together. Coordination took the time that should have gone to patients.
What Accucia built
The Accucia team built and configured each part around how the practice already worked.
Leads
Facebook lead-form and website enquiries arrive in one list on their own, and reception adds phone, WhatsApp and walk-in enquiries to it. Reception calls each one, logs the call, and books the first visit. The enquiry becomes a registered patient, so the practice can see which enquiries turned into patients.
Learn moreReceptionist Dashboard
Register the patient, assign the doctor, track medicine, take payment by cash, UPI or card. Every payment is tied to a visit.
Learn moreDoctor Dashboard
Today's list, full case history, prescriptions, medication, follow-up dates and rescheduling. Missed visits show the same day, on the Doctor Dashboard and on reception's screen.
Learn moreOwner Dashboard
New and follow-up patients by branch, doctor and city, and today's collections by payment mode, on the phone and the web.
Learn moreMIS Reports
Repeat patients, patients by scheme, city, branch, disease and appointment status, payments by mode, with filters and export.
Learn moreWhatsApp messages
Appointment reminders, digital prescriptions, follow-up notices and receipts, sent through the WhatsApp Business API.
Learn moreOne record across three branches
Every branch opens the same patient file. Access is set per role and per branch, so reception and doctors each see what their work needs, and the owner sees every branch. Every change is kept in an audit trail.
Learn moreWeb dashboard and Android app
The same data at the desk and in the pocket of the owner, doctors, reception and practice manager. Reception can register and take payment on the app as well as at the counter.
Learn moreTech stack
Next.js
Node.js
MongoDB
Flutter
WhatsApp API
AWS
Next.js and Node.js for the web dashboard and services, MongoDB for the patient record, Flutter for the Android app, the WhatsApp Business API for messages, hosted on the practice's own dedicated server in the AWS cloud, managed by Accucia, encrypted and backed up daily, with data exportable at any time as Excel, PDF or a full database dump.
How it went live
Configured, not rebuilt.
The setup started from the practice's own shape: three branches, its doctors, its treatment schemes, its lead sources and the appointment statuses reception already used. The screens used the practice's words.
Old records, added in the flow of work.
There was no separate data-entry project and no week of closed counters. Doctors added a patient's older history during normal consultations, when that patient came in. The patients seen most often were in the system first, which is where a shared record matters most.
Changes as the team asked.
Once people used it every day, they asked for changes. The same Accucia team that built it made those changes, inside configuration, without a new project each time. It is the part of working with Accucia that the practice brings up in the video.
In Dr. Pratik Jain's words
One patient. One record. Every branch.
What we measure next
You will notice there are no percentages on this page. That is deliberate. We do not publish outcome percentages until they are measured from the system and signed off by the clinic. A before-and-after figure needs a clean "before", and paper registers rarely give one.
What we track now, from the system itself:
| Metric | What it shows | Where it comes from |
|---|---|---|
| Revisit Rate | The share of patients who come back for their next scheduled follow-up, by branch, doctor and scheme | Follow-up dates and visits in the Doctor Dashboard |
| Enquiry to first visit | How many Facebook and website enquiries became a first consultation | The Leads module, from enquiry to registered patient |
| Repeat patients | Patients returning month on month, by branch | MIS Reports |
| Day-end variance | The gap between expected and counted collections, by payment mode and branch | Payments and the Owner Dashboard |
When these numbers have run long enough to mean something, and the practice has signed them off, they will be published here with the period and the method. See how Revisit Rate is defined.
What this means for your clinic
If you run two or more branches, or you are about to open the second, the problems on this page are probably yours too.
The phone call to the other branch.
The enquiries in three places.
The follow-up nobody noticed was missed.
What worked here was not a new way of practising homeopathy. It was the same practice, with one record instead of three, and a screen for each person that matched their day. The software was fitted to the clinic. Your setup would start the same way, from your branches, your doctors and your schemes, and it would go live one branch at a time.
Frequently asked questions
Is the software at Dr. Tathed's the same RevisitPlus other clinics get?
Did the practice stop work to enter old records?
Which modules does the practice use?
Why are there no results figures in this case study?
See your branches in the same system
In a 30-minute Patient Journey Review we map how patients move between your branches today, then show a patient opening at a second branch in RevisitPlus, with your branch names.
Pune and Mumbai clinics can have the review in person. Everywhere else, on a call. How pricing works
Last reviewed: 4 Oct 2026 by the RevisitPlus team